In the event that an online purchase does not meet your expectations, we accept return by shipping method. With the qualification that items must be unworn and unused and must include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

For returned goods, we can only provide E-Voucher and will not be giving cash or bank credit as a refund.

We accept returns based on the following period from receipt of your order:

Price

• Regular Price: 7 Days
• Merchandise on Sale: No returns, exchanges, or price adjustments

Return Procedures

• The E-Voucher must be requested within 7 days of purchase and with valid proof of purchase.
• Upon request and at our discretion, we may exchange faulty/defective items because of factory defect for E-Voucher of equivalent value. We are unable to provide you with exchanges or store credit on any reduced price, promotional or sale item.
• Request must be filed by submitting photos of the condition of the products in accordance with the return policy to email: customercare@everbestshoes.com
• We will check it first with the photos and then decide to accept returns or reject the request from customers.
• We reserve the right to examine the item to see if has been worn or used. If we determine an item to have been worn/used, we may respectfully deny the return request.

Return Instructions

• Pack the item(s) securely in the original product packaging.
• Complete the return questionnaire on the return form and insert it into the package. Please download the return form from our website Everbest Return Form.
• Send your package via courier of your choice.
• Please send your package to:
  Everbest Shoes E-Commerce
  EVERBEST TOWER
  Cengkareng Business City Tower M, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125 - INDONESIA
• You will receive a return confirmation email once we receive your package.
  Allow up to 7 days for in-house processing.
  Allow up to 2-4 weeks for your e-voucher to be processed.
• Shipping costs must be charged to your account.
• For your protection, please retain the tracking information from the courier service. We are not responsible for item(s) that do not arrive at our warehouse and if you cannot provide signed proof of delivery.

Exchanges

We are unable to automatically process direct exchanges at this time. To exchange an item, please wait until you receive your E-Voucher Code and place a new order on www.everbestshoes.com using E-Voucher Code. You may place your new order at any time. We do not accept exchanges on merchandise that are on sale.